Customer Support
- info@fruggals.com
- Support hours
- Monday to Friday, 9:00–17:00 Dutch time, by email
- Response target
- Within two business days
If an enquiry needs investigation, we explain the next steps.
A response target does not shorten a legal deadline or condition your consumer rights.
What to Include
To help us identify the issue, provide:
- Your name.
- The email used for participation.
- The campaign or order reference.
- A brief description.
- Relevant dates.
- Photographs where useful.
Do not send full card numbers, card security codes, banking passwords or login credentials.
Payment Enquiries
If you are asking about a payment entry, tell us the campaign, date and amount.
We can help identify whether it relates to an authorisation, completed charge or refund.
Where we need you to update or authenticate a payment method, use the relevant payment flow rather than sending sensitive details by email.
Delivery Enquiries
Provide the order reference and any tracking information available.
Tell us whether the issue concerns a delay, loss, damage or incorrect delivery.
We manage issues with deliveries we arranged.
Returns and Withdrawal
Use Withdraw From a Purchase, email us or send a written notice.
You do not need to wait for a support reply before exercising a statutory withdrawal right.
The FAQ contains the return address and detailed instructions.
Supplier Enquiries
For product proposals, visit For suppliers and contact info@fruggals.com.
Include the business, product, pricing and fulfilment details listed on that page.
Privacy Enquiries
For personal-data questions or rights requests, contact info@fruggals.com.
Describe the request and provide enough information for us to identify the relevant records.
Postal Correspondence
Fruggals
Filarskiweg 3
1862 VA Bergen (NH)
The Netherlands
Return Address
Fruggals
Filarskiweg 3
1862 VA Bergen (NH)
The Netherlands
Include the order reference where possible.